Shipping & Delivery Policy

Amelia & Chelsea Boutique

At Amelia & Chelsea Boutique, we are committed to delivering your order as efficiently and carefully as possible. Below you will find all relevant information regarding our shipping and delivery process

1. Order Processing Time

All orders are processed within 1–3 business days (Monday–Friday, excluding holidays).

Once your order has been dispatched, you will receive a confirmation email containing your tracking information.

Please note that processing time is separate from shipping time.

2. Estimated Delivery Time

The estimated shipping time is 3–7 business days, depending on your location.

Delivery times may vary due to:

  • Customs clearance procedures

  • Peak shopping seasons

  • Carrier delays

  • Weather conditions or unforeseen circumstances

While we aim to meet these delivery estimates, Amelia & Chelsea Boutique cannot guarantee exact delivery dates.

3. Shipping Origin & International Fulfillment

To offer exclusive pieces at competitive prices, orders are fulfilled through our international logistics partners.

This means:

  • Orders may be shipped directly from our global suppliers

  • International shipping procedures may apply

  • Customs duties or import taxes may be charged depending on your country’s regulations

Any customs fees, duties, or import taxes are the responsibility of the customer.

4. Shipping Costs

Shipping costs are calculated at checkout and depend on:

  • Destination country

  • Package weight

  • Selected shipping method

All applicable fees will be displayed before completing your purchase.

5. Tracking & Delivery Responsibility

  • Once a package is marked as delivered according to the tracking information, responsibility transfers to the customer.

  • Toronto Maison Élise is not liable for lost or stolen packages after confirmed delivery.

  • Customers are responsible for providing accurate shipping details at checkout.

Address corrections must be requested within 24 hours of placing the order. After this period, modifications cannot be guaranteed.

6. Delays & Force Majeure

We are not responsible for shipping delays caused by circumstances beyond our control, including but not limited to:

  • Customs inspections

  • Carrier disruptions

  • Natural disasters

  • Political or regulatory changes

7. Contact Information

For any shipping-related inquiries, please contact:

Amelia & Chelsea Boutique
Email: info@ameliachelsea-boutique.com
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)